I was rummaging through old file boxes this weekend and found a manuscript that I wrote in 2004 that I didn’t submit for publication — for reasons that now escape me. I’ve uploaded the unpublished manuscript to ResearchGate.
Here are my top 10 tips for organizations to develop and nuture a crisis leadership approach within their organizations (taken from this article).
Crisis Leadership Approach (circa 2004)
- Your senior management team has the vision and the leadership to anticipate crises within and outside your organization.
- Your team has identified the most-likely threats and challenges to your organization’s operations and you have written and tested effective response
- Your organization has a multi-disciplinary crisis management team established and ready to
- Your primary goal during a crisis is to attend to the immediate needs of the organization and your key stakeholders and resolving the crisis in the interests of your organization and the public.
- Your public relations staff/consultants have the necessary resources to manage a .. today.
- Your senior management team has delegated the authority to your crisis management team to make the critical organizational decisions during a
- You have identified your key stakeholders (employees, neighbors, shareholders, suppliers, customers) and have the means to communicate with them during a
- Your organization is committed to open, ethical and timely communication with the public during a
- You are part of a learning organization and have already put in place a ” lessons learned” process for your next
- You understand that effective crisis communication and management is a long-term commitment.
Interesting that I didn’t mention the words digital or social media as platforms such as FaceBook and Twitter either hadn’t been made public or invented in 2004.